Bank of America Secure Messaging Home Page
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Welcome to Bank of America - Secure Messaging  

Secure Messaging Client Support is dedicated to providing our Bank of America associates, business partners, customers, and vendors with the broadest and most secure messaging solutions in the financial industry. Please note that the contact information provided below is for the support of Secure Messaging only, and is available only in English. To obtain assistance for other Bank of America services, please click here.


Global Support Contact Information - Available in English Only
Language (Documents Only) Support Documents Toll free support telephone numbers (English Only) Support hours
English Contact SendSecure Support or Call
United States of America – 866-765-0732
Australia – 1-800-178153
Austria – 0800-296420
Belgium – 0800-79268
Canada – 001-866-765-0732
Denmark – 80-887384
Estonia – 800-0111399
Ireland – 1-800-760650
Malaysia - 1-800-815258
Netherlands - 0800-0230964
New Zealand - 0800-451987
Norway - 800-17047
Philippines - 1-800-114-2301
Poland - 0-0-800-1213878
Switzerland – 0800-836906
Thailand - 001-800-12-066-6892
United Kingdom - 08-082349743

6 a.m. to 6 p.m., Monday - Friday Eastern Time
9 p.m. to 6 a.m., Sunday – Thursday Eastern
Time

French English Only (Appui fourni uniquement en anglais)
France – 0800-904404

6 a.m. a 6 h, Lundi - Vendredi-heure
9 h a 6 a.m., Dimanche-Jeudi heure de l’est

German English Only (Unterstützung nur in englischer Sprache)
Germany – 800-41267800 UTF

6 Uhr zu 6 Uhr, Montag - Freitag Eastern Time
9 Uhr. zu 6 Uhr, Sonntag – Donnerstag Eastern Time

Italian English Only (Supporto fornito solo in inglese)
Italy – 800-874705

6 a.m. a 6 p.m., Lunedì - Venerdì Orario Orientale
9 p.m. a 6 a.m., Domenica – giovedì orario orientale

Japanese English Only (サポートは英語でのみ提供)
Japan - 00531-122045

月曜日- 10 a.m. - 7 p.m. JST
火曜日- 金曜日7 p.m. - 7 a.m. JST

Korean English Only (영어로 지원)
South Korea - 00798-14-800-8046

월요일10 a.m. - 7 p.m. KST
화요일 - 금요일 7 p.m. - 7 a.m. KST

Mandarin Chinese English Only (仅以英文提供的支持)
China (North) – 10-800-712-3031
China (South) – 10-800-120-3031
Hong Kong – 800-905327
Singapore - 800-1205532

星期一 - 9 a.m. - 6 p.m. CST
周二至周五6 p.m. - 6 a.m. CST

Portugese English Only (Suporte fornecido apenas em Ingles)
Brazil - 0800-76-20978

6 a.m. para 6 p.m., de segunda a sexta-feira
9 p.m. para 6 a.m., domingo-quinta-feira hora padrão do leste

Spanish English Only (Apoyo en Inglés solamente)
Argentina – 0800-4441247
Chile – 123-0-020-0264
Mexico/USA - 001-866-765-0732
Spain - 900-931482
Uruguay - 000-413-598-4026
Venezuela - 0800-100-2545

6 a.m. a 6 p.m., del lunes al viernes
9 p.m. a 6 a.m., el domingo – el jueves hora estándar del este


Bank of America / Merrill Lynch Customers contact us by email at SendSecure Support for the support of Secure Messaging in English. To obtain assistance with other Bank of America services, please click here.