Bank of America


Welcome to Bank of America - Secure Messaging  

Secure Messaging Client Support is dedicated to providing our Bank of America associates, business partners, customers, and vendors with the broadest and most secure messaging solutions in the financial industry.

In the present environment, Bank of America Secure Messaging Client Support is not available by phone.

Please contact for assistance with your secure messaging issue.


Global Support Contact Information - Available in English Only

Language (Documents Only)

Support Documents

Support hours


6 a.m. to 6 p.m., Monday - Friday Eastern Time
9 p.m. to 6 a.m., Sunday – Thursday Eastern



6 a.m. a 6 h, Lundi - Vendredi-heure
9 h a 6 a.m., Dimanche-Jeudi heure de l’est



6 Uhr zu 6 Uhr, Montag - Freitag Eastern Time
9 Uhr. zu 6 Uhr, Sonntag – Donnerstag Eastern Time



6 a.m. a 6 p.m., Lunedì - Venerdì Orario Orientale
9 p.m. a 6 a.m., Domenica – giovedì orario orientale



月曜日- 10 a.m. - 7 p.m. JST
火曜日- 金曜日7 p.m. - 7 a.m. JST



월요일10 a.m. - 7 p.m. KST
화요일 - 금요일 7 p.m. - 7 a.m. KST

Mandarin Chinese


星期一 - 9 a.m. - 6 p.m. CST
周二至周五6 p.m. - 6 a.m. CST



6 a.m. para 6 p.m., de segunda a sexta-feira
9 p.m. para 6 a.m., domingo-quinta-feira hora padrão do leste



6 a.m. a 6 p.m., del lunes al viernes
9 p.m. a 6 a.m., el domingo – el jueves hora estándar del este


Bank of America / Merrill Lynch Customers contact us by email at SendSecure Support for the support of Secure Messaging in English. To obtain assistance with other Bank of America services, please click here.